Customer Service
Altamonte Springs, FL
Full Time
Mid Level
This job requires the ability to work efficiently in a high volume, fast-paced office environment. You must be able to work well with others, as well as working well autonomously. This role is 100% onsite and there is a 90-day probationary period.
Job Responsibilities
Basic Requirements
Compensation/Benefits
· Starting Wage: $17.50
· Eligible for health, dental, & vision insurances the first of the month following 60 days, as well as other voluntary coverages such as cancer, STD, accident, etc.
· Eligible for sick leave and holiday pay after 90-day probationary period.
· Company pays half of the premium for LTD
· Company provides $25,000 life insurance after 90 days
· One week of vacation time after one year of employment. Two weeks thereafter.
· Eligible for 401k after one year of employment.
Job Responsibilities
- Provide administrative support to the manager ensuring department operational efficiency.
- Collect, maintain & track department paperwork
- Order parts & materials for jobs
- Communicate with customers through email and telephone
- Answer phones, route calls to specific people, and take and relay messages
- Converse with field technicians & in scheduling work.
- Inputs billing information for accounting to generate invoices to customers
- Prepare and submit proposals to customers for repairs
- Work with alarm monitoring center to update emergency contact info & data entry
- Coordinate with other administrative personnel inspections, service & repairs
- Respond to inquiries about potential new customers
- Perform filing and clerical duties
- Disseminate information via telephone, e-mail, and websites
Basic Requirements
- Ability to meet deadlines in a fast-paced, high-volume environment.
- Strong written and communication skills & ability to multi-task.
- Ability to work with all levels: technicians, senior leadership, fire inspectors/marshals, regional property managers
- Strong organizational & customer relations skills
- Ability to work with immediate admin in same department
- Able to work independently with little or no supervision.
Compensation/Benefits
· Starting Wage: $17.50
· Eligible for health, dental, & vision insurances the first of the month following 60 days, as well as other voluntary coverages such as cancer, STD, accident, etc.
· Eligible for sick leave and holiday pay after 90-day probationary period.
· Company pays half of the premium for LTD
· Company provides $25,000 life insurance after 90 days
· One week of vacation time after one year of employment. Two weeks thereafter.
· Eligible for 401k after one year of employment.
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